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APPLIANCE PURCHASE

You'll find all the helpful information you need in this section to buy your appliances at Réno-Dépôt.

Protection plan for appliances

Exclusive benefits and characteristics*

  • Guaranteed satisfaction: if we can’t repair it, we’ll replace it.
  • No lemon warranty**
  • Preliminary inspection
  • Protection against surge voltage
  • Frozen food loss protection
  • Product failure due to rust, including racks and baskets in dishwasher, drums in dryer and tubs in washer
  • Parts and labour coverage up to 4 additional years
  • Service offered evenings and weekends (where available)
  • 10% off parts and labour from participating service centres
  • No hidden fees or deductibles
  • Transferable to the next owner without charge
  • Service available throughout North America
  • Repairs in line with the manufacturer’s specifications
  • Regime underwritten by a Canadian insurance company

**Replacement after the third failure of the same part or component during the liability period of the Plan.

Appliances delivery and installation

Our delivery team is dedicated to give you maximum service.

1

Confirmation of delivery time

You will receive a call from our delivery service partner within 72 hours after your purchase to set a delivery date for products in stock.

If you bought one or more special-order items, the Customer Service – RONA Appliances Central will contact you within 72 hours to confirm your order. When the merchandise arrives, our delivery partner will contact you to set a delivery date.

It is important to give the following information upon confirmation of your delivery:

  • The number of used appliances to take back.
  • If you will need help, for example change the side the refrigerator door swings on.

You will receive an automatic calling on the eve of the scheduled delivery date to confirm the time window you have been given.

To modify your delivery date:
Please contact us before 3:00 p.m. on the eve of the scheduled delivery date to pick a different date or time. Join the RONA Customer Service – Appliance Central at 1-855-RONA-123.


2

Preparing for delivery

It is important that you provide all the accessories needed (new and unpacked) to install your appliances. Indeed, to ensure your complete satisfaction and security, our experts are not allowed to install your appliances using existing hoses or pipes.

Measure the surface area where the appliance is to be installed, and the width of doors and corridors for example.

Take off anything that could impair the effective delivery of your appliances: doors, doorframes, stair railings, etc....

Prepare your old appliances for pick-up and disconnect them. Connecting natural gas appliances requires the services of a professional, at your expense.


3

Day of delivery

Our delivery personnel will arrive on the date set within the time window previously confirmed.

  • Make sure an adult (18 years or older) is on site to accept the delivery.
  • Create a clear path by removing all obstacles. Our delivery personnel will take all measures required to protect your home.
  • Your appliances will be unwrapped and installed (certain conditions apply). Packing materials and all other waste will be taken back by our team.
  • Check your appliances as soon as you receive them. Make sure to signal any malfunction or damage to our delivery personnel. Any damages or defects? Contact our Customer Service – RONA Appliances Central within 48 hours of delivery.

What’s included:

Appliances

Washer

Dryer 1

Refrigerator 2

Dish-Washer 4

Range 1

Microwave
Hood Combo

Unpacked
Packaging disposal
Installed
Levelled
n.a
Connected
Inclusions / Exclusions
Inclusions

Drain hose and supply lines will be installed and connected to the faucets.

Inclusions

Connection to existing ventilation system (if there are no modifications to be made).

Inclusions

Refrigerator doors and door handles will be removed and reinstalled if required to allow the safe passage of the merchandise.
Except for refrigerators with water dispenser/ice maker and/or electronic panel.

Exclusions

The water line will not be installed. See our installation services


Exclusions

The unit will not be installed or placed under the counter. See our installation services

Required Accessories

Drain hose and supply lines

Flexible aluminum hose or steam dryer, Y connector and an additional hose.

Connectors and tape for threaded joints

The pick-up of your old appliances is included.3

1 Gas appliances must be connected by a professional.

2 Wait two hours before connecting your new refrigerator.

3 We take away one appliance for each new one delivered.

4 Only disconnected dishwashers will be picked up.

**This is an estimate and may vary according to the availability of the delivery or due to any other factors beyond the control of the Réno-Dépôt stores. Delivery is only possible within a radius of 100 km around the selected store.

Appliances Returns and Refunds Policy

Our commitment to client satisfaction

Prior to Delivery

You can obtain a refund of your purchase of home appliances by asking that your order be cancelled at any time prior to the delivery. Restocking fees equal to 25% of the purchase price will apply to special order. The refund will be made by the original method of payment.

After the Delivery

If for any reason (other than for a defect or damage – please see “Defects and Damages” below) you are not 100% satisfied with your purchase, you may choose one of these two options in the 30 days following the purchase:

  1. Return the home appliance and therefore obtain a refund made by the original method of payment, subject to restocking fees equal to 25% of the purchase price; or
  2. Exchange the home appliance for another of equal or greater value, subject to the applicable delivery and pick-up fees according to pricing in effect at such time at RONA Inc. Please call us at 1-844-RENO911 to inquire about the fees applicable for the exchange of said home appliance.

The home appliance must be returned in its original condition, without any damage or scratches, with the original documentation (guides, instruction manuals, etc.), in acceptable sanitary conditions for RONA Inc. and must be accompanied by the original receipt. The exchanges and the returns can only be made with the store where the home appliance was purchased. Please dial 1-844-RENO-911 for further information.

Defects and damages

You must inspect your home appliances at the time of delivery. In case of dissatisfaction, refuse the items before signing the delivery receipt. Be sure to report any product defects or damages to the delivery personnel. Damages or defects must be reported within 48 hours of delivery. We may send a technician to your home to assess the problem and attempt to solve it. In this case, the legal or manufacturer’s warranty will apply, and not this Return Policy.

Notwithstanding this Return Policy, RONA Inc. reserves the right to limit or refuse a return at its sole discretion. This Return Policy may be modified at any time without notice.

Many financing plans are available

DEFERRED PAYMENTS
0%
INTEREST
  • 3 months with no payments with any $100 or more purchase±
  • 6 months with no payments with any $300 or more purchase±
MULTI-PURCHASE PLAN
0%
INTEREST
For two months followed by
  • 24 equal instalments starting at 4% interest§
    (cumulative purchases of $2,500 or more)

  • 36 equal instalments starting at 6% interest§
    (cumulative purchases of $2,500 or more)
EQUAL INSTALMENTS
8.9%
INTEREST
  • 48 equal instalments with a purchase of $1,500 or more††
  • 60 equal instalments with a purchase of $1,500 or more††

TERMS AND CONDITIONS OF PROMOTIONAL FINANCING

Financing promotion program conditions Eligibility subject to Fédération des caisses Desjardins du Québec approval. All annual interest rates indicated are subject to change. The financing offer is available on a Réno-Dépôt, RONA and RONA VISA Desjardins credit cards and other credit card issued by the Federation ("the Card").

± The "Deferred payment, no payments or interest" offer allows to make a purchase without having to make any reimbursement nor incurring interest during the period determined at the time of purchase. If the balance due for this purchase is not paid in full at the end of the period, such balance will be payable in 12 equal monthly instalments, if the balance is less than $1,000, in 24 equal and consecutive monthly instalments if the balance is equal or greater than $1,000 but less than $3,000, and 36 equal and consecutive monthly instalments if the balance is equal or greater than $3,000. An annual interest rate of not more than 21.9% will apply to the balance.

§The "Multiple purchases through equal payments" offer or "Multi-purchase Plan" allows the customer to make multiple purchases over a period of two months ("the deferral period") for a specific project, without making any payment nor incurring interest during this period. At the end of the deferral period, the balance of the multiple purchases is payable in 24 or 36 equal and consecutive monthly instalments, accordingly to the plan registered during the deferral period, at an annual interest of 13.5% if the balance is less than $2,500 or, if the balance is equal to or greater than $2,500, at an annual interest rate of 4.0% (for transactions posted to the account with the 24 instalments plan during the deferral period) or at 6% (for transactions posted to the account with the 36 instalments plan during the deferral period). Equal monthly instalments are included in the minimum payment due on the card. If the minimum payment due is not paid in full by the due date, the annual interest rate of not more than 19.9% on the card applies to the unpaid equal monthly instalment, including monthly instalment.

††The "Equal Monthly Payments with interest" offer allows the customer to pay for purchases through equal and consecutive monthly instalments. The annual interest rate of 8.9% set at the time of purchase applies to such purchases. Equal and consecutive monthly payments are included in the minimum payment due on the credit card. If the minimum payment due is not paid in full by the due date, the annual interest rate of not more than 19.9% on the card applies to the unpaid equal monthly instalment.

≠Launch offer valid until December 31, 2016. Cannot be combined with the Reno-Depot credit card sign-up offer. The "Multiple purchases through equal payments" offer or "Multi-purchase Plan" no interest allows the customer to make multiple purchases over a period of two months ("the deferral period") for a specific project, without making any payment nor incurring interest during this period. At the end of the deferral period, the balance of the multiple purchases is payable in 24 equal and consecutive monthly instalments without interest. Equal monthly payments are included in the minimum payment due on the card. If the minimum payment due is not paid in full by the due date, the annual interest rate of not more than 19.9% on the card applies to the unpaid equal monthly instalment. Other conditions: There is a 21-day, interest-free grace period on the card from the date the monthly statement is mailed or from the date it is made available in electronic format to settle the account without paying interests. Minimum card payment is 5% of the total on: (i) the balance shown on the account statement for the previous period; (ii) interests on purchases and monthly instalments that have not been paid on the due date for the previous period; (iii) regular purchases during the statement period; (iv) monthly instalment(s) relative to Multiple purchases through equal payment or Multi-Purchase Plan for the statement period; (v) deferred payment purchases due on the statement date; and (vi) past due amounts and any other amount set out in the card contract. Other conditions can be applied, refer to the card contract. See details in store.

Table of examples of credit charges
Annual interest rate Cost for a 30-day billing cycle Annual cost
Average daily balance $100 $500 $100 $500
Regular purchase 19,9% $1,64 $8,18 $19,90 $99,50
Equal Instalments Financing 19,9% $1,64 $8,18 $19,90 $99,50
Deferred payment financing 21,9% $1,80 $9,00 $21,90 $109,50

Balance of the multiple purchases at the end of the deferral period Annual interest rate Number of Insatlments Ex. project value Monthly payments Total credit cost
Balance less than $2,500 13,5% 24 $1500 $71,67 $219,97
Balance equal to or greater than $2,500 4% 24 $2500 $108,56 $105,50
Balance less than $2,500 13,5% 36 $1500 $50,90 $332,51
Balance equal to or greater than $2,500 6% 36 $2500 $76,05 $237,97

See our “Build up Plan Financing” page for more detail

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