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Shop Online.

  • If you can see the "Add to cart" button, you can buy that item online and pick it up in store.
  • Proceed to payment.

We prepare your order within 2 hours**

  • The store will prepare your order within 2 hours*.
  • You will receive an email when your order is ready for pick up.

Pick up in store

  • When you receive the email confirming that your order is ready, you can pick it up at the selected store in the next 10 days.
  • When that period is over, your order will be cancelled and you will be refunded.
  • Bring identification and a copy of the confirmation email when you pick up your order.

Have your order delivered by truck.

  • We will contact you in about 72 hours to book an appointment for the delivery of appliances, and in 2 hours for all other types of items.***
  • Home delivery of appliances could take from 4 to 10 days, and for all other types of items, count 2 or 3 days,*** subject to availability of the delivery service of the store.
  • With the exception of appliances, the delivery price paid online includes only delivery to the door. For any other specific request, contact your store to get the detailed information. Additional fees may apply.
  • When your items are delivered, you must be present and provide a photo ID.
  • Learn more about the delivery of appliances

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DOORS AND
WINDOWS

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vanities

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OUTDOOR
LIGHTING

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HEATING AND
COOLING

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FAUCETS

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INSULATION

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INFORMATION ABOUT YOUR ONLINE PURCHASES

Conditions applicable to online purchases
You may buy online, on Réno-Dépôt Website, a product advertised online on Reno-Depot’s website. Online purchases are regulated by the current terms applicable to online product purchase. Please take the time to read the current terms and conditions closely, for when you place an online order at renodepot.com, you agree to be bound by these terms and conditions along with any modifications made by Reno-Depot from time to time.
Limitation of liability
Please note that the information on this website is based on the data available to Réno-Dépôt when this website was developed and is the best we were able to obtain overall. Despite the care taken by Réno-Dépôt, errors may have occurred.

However, no guarantee, implied or explicit, is made with respect to the Réno-Dépôt website and/or the information contained therein. For a precise description of any product, please refer to the text that appears in the description of the illustrated product.

Réno-Dépôt reserves the right to cancel an online order at any time without notice.
Product availability
Réno-Dépôt makes every effort to stock sufficient quantities of the products on its website. However, Réno-Dépôt cannot guarantee availability of these products. Despite the care taken by Réno-Dépôt., errors may occur. When there is an error in pricing or product availability, it is corrected by our system. Certain items may be slightly different than the images shown in the detailed product description on the website. Réno-Dépôt will not be liable for any damages from stock shortages or delays in delivery.
Prices
The prices shown on this website are based on the prices at which items are sold at Réno-Dépôt.

Due to unforeseeable market fluctuations, Réno-Dépôt reserves the right to change the prices of products featured on its website at any time, without prior notice. All prices quoted on the Réno-Dépôt website are in Canadian dollars and are for illustrative purposes only. The prices of products featured on this website may differ from the prices shown in stores for the same products. The prices of identical products may also vary by store. Certain charges may also be added in store.

All renodepot.com prices exclude the applicable federal and provincial taxes. The applicable tax rate may vary by province and period.
Payment/Billing for online purchases
Complete credit card payments at time of purchase are the only payment method for making purchases online. VISA and MasterCard credit cards issued by Canadian banks, RONA and Réno-Dépôt Cards are all accepted.

For authorization purposes, payment information is transmitted to Paysafe via SSL. Réno-Dépôt complies fully with all PCI standards.

Réno-Dépôt reserves its right to confirm the validity of the transaction with the cardholder.

When you shop online, the entire payment for your purchase is charged to your credit card when you place your order.

Prepaid cards are not recommended for making online purchases.

Federal and provincial taxes are based on the prevailing rates at the time of purchase. All amounts are in Canadian dollars.
Cancelling an order
To cancel a Réno-Dépôt online purchase, simply contact the store you selected for your purchase or call 1 866 283-2239 (toll-free) Monday through Friday, between 8:00 a.m. and 9:00 p.m. (ET) and Saturday and Sunday between 8:00 a.m. and 5:00 p.m. (ET). Please quote the order number indicated in the email you received.

Réno-Dépôt reserves the right to cancel an online purchase at any time before the item is picked up at the store, without prior notice
Pick up in store
You must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Legal Warranty
The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant. The goods must be usable: for the purpose for which they are ordinarily used (section 37 of the Act) and in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (section 38 of the Act). For more information on this legal warranty, go to the Office de la protection du consommateur website at www.opc.gouv.qc.ca.
TRANSACTION AND PERSONAL INFORMATION SECURITY
RONA inc. uses the Optimal Payments Plc payment service.

Any information you transmit on rona.ca is processed by a data encryption system called Secure Socket Layer (SSL). The moment you visit a secure page, your browser will post a message indicating that the document you have requested is secure, and informing you that the information you transmit through that page will be encrypted to guarantee its confidentiality. The page address will begin with "https."

During an online purchase, the payment page is sent to Optimal Payments Plc’s verification service so that RONA does not keep the banking information entered in its systems.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our website will be completely safe. We encourage you to use caution when using the Internet. To find out more on personal information confidentiality, consult the Privacy Policy.

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