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3 WAYS
TO RECEIVE YOUR ORDER EASILY

In‑Store
Pick‑Up

Shop Online

If "In-Store Pick-Up" appears in the shopping cart, you can buy that item online and pick it up in store.

We prepare your order within 2 hours*

If the product is in stock at the selected store, the store normally prepares the order in less than 2 hours *. It is also possible that the product may have to be ordered from our distribution centre, in which case the order will be ready for pick-up in 3 to 7 business days. The information should be displayed in the product description as well as in the shopping cart at the time of the order.

You will receive an email when your order is ready for pick-up.

Pick up in store

When you receive the email confirming that your order is ready, you can pick it up at the selected store in the next 7 days.

When that period is over, your order will be cancelled and you will be refunded.

Bring identification and a copy of the confirmation email when you pick up your order.

* This is an estimated delay which can vary depending on the availability of products from store to store or pursuant to an external factor that is independent of the will of Reno-Depot Stores. You will be advised by email once your items are ready for pick-up.

INFORMATION ABOUT YOUR ONLINE PURCHASES

Conditions applicable to online purchases
You may buy online, on Réno-Dépôt Website, a product advertised online on Reno-Depot’s website. Online purchases are regulated by the current terms applicable to online product purchase. Please take the time to read the current terms and conditions closely, for when you place an online order at renodepot.com, you agree to be bound by these terms and conditions along with any modifications made by Reno-Depot from time to time.
Limitation of liability
Please note that the information on this website is based on the data available to Réno-Dépôt when this website was developed and is the best we were able to obtain overall. Despite the care taken by Réno-Dépôt, errors may have occurred.

However, no guarantee, implied or explicit, is made with respect to the Réno-Dépôt website and/or the information contained therein. For a precise description of any product, please refer to the text that appears in the description of the illustrated product.

Réno-Dépôt reserves the right to cancel an online order at any time without notice.
Product availability
Réno-Dépôt makes every effort to stock sufficient quantities of the products on its website. However, Réno-Dépôt cannot guarantee availability of these products. Despite the care taken by Réno-Dépôt., errors may occur. When there is an error in pricing or product availability, it is corrected by our system. Certain items may be slightly different than the images shown in the detailed product description on the website. Réno-Dépôt will not be liable for any damages from stock shortages or delays in delivery.
Prices
Due to unforeseeable market fluctuations, Réno-Dépôt reserves the right to change the prices of products featured on its website at any time, without prior notice. All prices quoted on the Réno-Dépôt website are in Canadian dollars and are for illustrative purposes only. The prices of products featured on this website may differ from the prices shown in stores for the same products. The prices of identical products may also vary by store. Certain charges may also be added in store.

All renodepot.com prices exclude the applicable federal and provincial taxes. The applicable tax rate may vary by province and period.
Payment/Billing for online purchases
You may pay for your online purchases with PayPal or with a VISA, MasterCard, American Express, RONA, or Réno-Dépôt credit card, or a Visa Debit card. The cardholder name and the address on the account statement must be entered during the purchase process.

For authorization purposes, for credit card purchases, payment information is transmitted to Paysafe via SSL. Réno-Dépôt complies fully with all PCI standards.

Réno-Dépôt reserves its right to confirm the validity of the transaction with the cardholder.

When you shop online, the entire payment for your purchase is charged when you place your order.

Prepaid cards are not recommended for making online purchases.

Federal and provincial taxes are based on the prevailing rates at the time of purchase. All amounts are in Canadian dollars.
PAYING WITH PAYPAL
You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide.

User Fee
Signing up for a PayPal account is free, and there are no fees when making purchases.

Open an Account
If you do not have a PayPal account, you may create one on www.paypal.com

How to Pay With PayPal
Look for the PayPal button at the checkout. Log in by entering your email address and password. PayPal will process the payment without sharing your financial details.

Returns and refunds
If PayPal was used for your purchase, your Paypal account will be credited for the return amount. Certain exceptions may apply; please read our return policy for complete details.

Learn More About Paypal
https://www.paypal.com/ca/webapps/mpp/how-it-works?locale.x=en_CA
Cancelling an order
To cancel a Réno-Dépôt online purchase, simply contact the store you selected for your purchase or call 1 866 283-2239 (toll-free) Monday through Friday, between 8:00 a.m. and 9:00 p.m. (ET) and Saturday and Sunday between 8:00 a.m. and 5:00 p.m. (ET). Please quote the order number indicated in the email you received.

Réno-Dépôt reserves the right to cancel an online purchase at any time before the item is picked up at the store or shipped, without prior notice
Pick up in store
You must bring a copy of the confirmation email as well as a piece of government-issued photo I D.
Legal Warranty
The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant. The goods must be usable: for the purpose for which they are ordinarily used (section 37 of the Act) and in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (section 38 of the Act). For more information on this legal warranty, go to the Office de la protection du consommateur website at www.opc.gouv.qc.ca.
TRANSACTION AND PERSONAL INFORMATION SECURITY
RONA inc. uses the Optimal Payments Plc payment service.

Any information you transmit on rona.ca is processed by a data encryption system called Secure Socket Layer (SSL). The moment you visit a secure page, your browser will post a message indicating that the document you have requested is secure, and informing you that the information you transmit through that page will be encrypted to guarantee its confidentiality. The page address will begin with "https."

During an online purchase, the payment page is sent to Optimal Payments Plc’s verification service so that RONA does not keep the banking information entered in its systems.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our website will be completely safe. We encourage you to use caution when using the Internet. To find out more on personal information confidentiality, consult the Privacy Policy.

Changing store

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Please note that if you change stores, prices and availability shown on the website may vary and your shopping cart will empty.

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