Conditions applicable to online purchases
You may buy online, on Réno-Dépôt Website, a product advertised online on
Reno-Depot’s website. Online purchases are regulated by the current terms applicable to online product
purchase. Please take the time to read the current terms and conditions closely, for when you place an online
order at renodepot.com, you agree to be bound by these terms and conditions along with any modifications made
by Reno-Depot from time to time.
Limitation of liability
Please note that the information on this website is based on the data available to
Réno-Dépôt when this website was developed and is the best we were able to obtain overall.
Despite the care taken by Réno-Dépôt, errors may have occurred.
However, no guarantee, implied or explicit, is made with respect to the Réno-Dépôt website
and/or the information contained therein. For a precise description of any product, please refer to the text
that appears in the description of the illustrated product.
Réno-Dépôt reserves the right to cancel an online order at any time without notice.
Réno-Dépôt makes every effort to stock sufficient quantities of the products on its
website. However, Réno-Dépôt cannot guarantee availability of these products. Despite the
care taken by Réno-Dépôt., errors may occur. When there is an error in pricing or product
availability, it is corrected by our system. Certain items may be slightly different than the images shown in
the detailed product description on the website. Réno-Dépôt will not be liable for any
damages from stock shortages or delays in delivery.
Due to unforeseeable market fluctuations, Réno-Dépôt reserves the right to change the
prices of products featured on its website at any time, without prior notice. All prices quoted on the
Réno-Dépôt website are in Canadian dollars and are for illustrative purposes only. The
prices of products featured on this website may differ from the prices shown in stores for the same products.
The prices of identical products may also vary by store. Certain charges may also be added in store.
All renodepot.com prices exclude the applicable federal and provincial taxes. The applicable tax rate may vary
by province and period.
Payment/Billing for online purchases
You may pay for your online purchases with PayPal or with a VISA, MasterCard, RONA, or Réno-Dépôt credit card,
or a Visa Debit card. The cardholder name and the address on the account statement must be entered during the
For authorization purposes, for credit card purchases, payment information is transmitted to Paysafe via SSL.
Réno-Dépôt complies fully with all PCI standards.
Réno-Dépôt reserves its right to confirm the validity of the transaction with the
When you shop online, the entire payment for your purchase is charged when you place your order.
Prepaid cards are not recommended for making online purchases.
Federal and provincial taxes are based on the prevailing rates at the time of purchase. All amounts are in
PAYING WITH PAYPAL
You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in
millions of stores worldwide.
Signing up for a PayPal account is free, and there are no fees when making purchases.
Open an Account
If you do not have a PayPal account, you may create one on
How to Pay With PayPal
Look for the PayPal button at the checkout. Log in by entering your email address and password. PayPal will
process the payment without sharing your financial details.
Returns and refunds
If PayPal was used for your purchase, your Paypal account will be credited for the return amount. Certain
exceptions may apply; please read
our return policy
for complete details.
Learn More About Paypal
PayPal support: 1 855 477-1170
Cancelling an order
To cancel a Réno-Dépôt online purchase, simply contact the store you selected for your
purchase or call 1 866 283-2239 (toll-free) Monday through Friday, between 8:00 a.m. and 9:00 p.m. (ET) and
Saturday and Sunday between 8:00 a.m. and 5:00 p.m. (ET). Please quote the order number indicated in the email
Réno-Dépôt reserves the right to cancel an online purchase at any time before the item is
picked up at the store or shipped, without prior notice
Pick up in store
You must bring a copy of the confirmation email as well as a piece of government-issued photo I D.
The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant. The goods
must be usable: for the purpose for which they are ordinarily used (section 37 of the Act) and in normal use
for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the
conditions of use (section 38 of the Act). For more information on this legal warranty, go to the Office de la
protection du consommateur website at
TRANSACTION AND PERSONAL INFORMATION SECURITY
RONA inc. uses the Optimal Payments Plc payment service.
Any information you transmit on rona.ca is processed by a data encryption system called Secure Socket Layer
(SSL). The moment you visit a secure page, your browser will post a message indicating that the document you
have requested is secure, and informing you that the information you transmit through that page will be
encrypted to guarantee its confidentiality. The page address will begin with "https."
During an online purchase, the payment page is sent to Optimal Payments Plc’s verification service so
that RONA does not keep the banking information entered in its systems.
While we use industry standard means to protect our websites and your information, the Internet is not 100%
secure. The measures we use are appropriate for the type of information we collect. We cannot promise that
your use of our website will be completely safe. We encourage you to use caution when using the Internet. To