When can you start … and finish?
For small projects, the work is usually done within a few days following the purchase. In the 24 hours following your purchase, our call centre will contact you. Following that, an installer will call to book an appointment with you.For major projects such as kitchen and bathroom renovations, please allow additional time for essential steps including in-store consultations to create the plan, measuring process, and work order issuance.Bear in mind that product availability, weather conditions, client availability, and work area conditions may have an impact on project timelines.Here are a few examples of project timelines:Kitchen installations: between 8 and 12 weeks once the order has been placedDoors and windows: 3 to 6 weeks once the order has been placedRoofing: 15 to 30 days once the order has been placedSiding: 15 to 30 days once the order has been placed (subject to product availability)Heat pump: 15 to 30 days once the order has been placed
How do you ensure that your customers are satisfied?
Throughout the project, we provide constant customer care. Upon project completion, both the installer and customer inspect the work that has been carried out to ensure that it meets the customer’s expectations. If all is approved, the customer signs a work acceptance form. Finally, we contact each customer after the installation is completed asking them to fill out a survey for feedback on the job’s execution.
Are you insured for damage and accidents?
Yes, all Réno-Dépôt installers have liability insurance.
Whom should I call if I have a problem: Réno-Dépôt or the installer?
Please contact Réno-Dépôt’s call centre if your project was a fixed-cost installation: 1-844-454-1454. For a renovation project, please contact the Réno-Dépôt store where the contract was signed.
Do I have to give a deposit?
Yes, a 50% deposit is required when you sign the installation services contract. The remaining 50% must be paid before the work begins. Alternatively, the full amount can be paid when signing the contract.
Why do you recommend that I have my ventilation ducts professionally cleaned?
The professional equipment used cleans dust buildup in your ducts thoroughly, which is not possible with tools purchased at big box stores. Our powerful vacuum trucks have the highest CFM value on the market. Combined with compressed air and our professional tools and cleaning products, our cleaning process kills 99.99% of germs, bacteria, mold spores and some viruses.
Why do you recommend that I have my carpets, rugs and upholstery professionally cleaned?
Professional cleaning extends the lifespan of your valuables. Our trained professionals are equipped with specialized cleaning tools that remove stains to restore your furniture, carpets and rugs to their "like new" condition. Moreover, the eco-responsible cleaning products used kill 99.99% of germs, bacteria, mold spores and some viruses that are lodged in them, while being safe for your household.
Why do you recommend that I have my ventilation ducts cleaned annually?
An annual cleaning improves the heating and ventilation process in your home. Thanks to the reduction of dust in your ducts, you won't have to clean as frequently.
Why do you recommend that I have my gutters cleaned annually?
An annual cleaning reduces risk of roof leaks, helps prevent mosquito breeding and can prevent damages to the exterior cladding and foundation of your home.
Why do you recommend that I have my dryer vent cleaned annually?
It is recommended to clean your dryer vent regularly, or even yearly, depending on your usage and the size of your household. Restricted airflow due to a blocked air vent can cause many unwanted issues to your machine and your home. Proper cleaning of your vent helps prevent dryer fires, extends the lifespan of your dryer by avoiding overheating and reduces your energy costs.
Are parts and labour covered?
Labour is always under warranty for one year (there are exceptions for certain services). Parts and materials are covered according to the manufacturer’s warranty.
Do you also offer repair and maintenance services?
No, we do not offer such services at this time.