Réno-Dépôt's certified installers are very resourceful. Got any questions? Find all the answers here. And if you have more questions, please do not hesitate to ask us your questions directly.
You must put down a 50% deposit or make full payment before the installation starts.
Yes, you must put down a 50% deposit upon signing the installation contract. The remaining 50% must be paid before the work begins. You can also pay the full amount when you sign the contract.
Depending on the type of project, payment can be made in store, through our call centre, or right at your home via our mobile payment system.
We accept payment by Visa, MasterCard and Build Up Plan credit card. Cash payments are accepted only in store.
Yes, absolutely! We offer a choice of financing solutions with the option to pay in installments.
Fixed price installation costs are available online, in-store, via online form or by contacting our
call centre at 1-844-454-1454
For a renovation project, please complete our online form or contact our call centre at 1-844-454-1454
to make an appointment for a free consultation.
Appointments are available between Monday and Friday. If these hours are inconvenient for you, we can find another time more suitable for you.
No, you do not have to accept the quote at the proposal stage. Quotes stay in effect for 30 days. However, if you signed the installation contract and the project has started, or if the materials you need for your project have been ordered, a cancellation fee will be charged if you change your mind.
Our installation services are available within a 35 km radius of your Réno-Dépôt store. Some fees are charged if you live outside this radius. If an installation service is not available in your area, we recommend the services of Smart Réno, a home renovation referral service, which will provide you with a recommendation from three certified contractors right for your project.
Yes, all of our installations are covered by a one-year warranty, including labour and products. Plus, the warranties for certain materials for your project may be beyond one year.
Labour is covered by a one-year warranty (except for certain services). Parts and materials are covered by the manufacturer's warranty.
Please contact Réno-Dépôt at 1-844-454-1454 (1-844-736-6911).
Yes, all Réno-Dépôt installers have liability insurance.
No, they are independent installers who are meticulously chosen according to Réno-Dépôt's strict criteria.
We choose installers who have exemplary business practices. We ensure that their licences are up-to-date, they have no criminal record and references from their clients are positive. We validate their tax numbers and conduct a credit check. In addition, they must comply with the Réno-Dépôt's Code of Conduct.
Because you have nothing to lose...and everything to gain! With our certified installation experts behind your project, everything will be done simply and professionally. On top of our one-year warranty on labour and materials, credit can be available.
We can provide supervision throughout the project. Once any installation is completed, the installer and customer inspect the work together to ensure that everything meets the customer's expectations. If everything is approved, the customer signs an acceptance form. Then, we contact each customer to ask them to fill out a survey to share feedback on how the project worked out.
Contact us (toll-free) at 1-844-RNO-911 (1-844-736-6911).
Contact us (toll-free) at 1-844-RNO-911 (1-844-736-6911).
Contact us (toll-free) at 1-844-RÉNO-911 (1-844-736-6911). Plus, after each installation project, we will send you an e-mail with a link to an online survey to find out how satisfied you are with our services.
No, we do not provide these services at this time.
For minor plumbing, water heater installation and general assembly projects, the work can be done in a few hours. For large projects, the length of the work varies according to the project's complexity and tasks.
Our contractors are equipped with the tools they need to take measurements and do the actual installation. To make your installation go smoothly and improve the flow of traffic in your home, your work site should be clear of obstacles and unnecessary objects.
Our installers mostly do their work during regular business hours. If the customer cannot be present, a person aged 18 or over must be on site for the visit or installation.
We will do our best to find a time that suits everyone to carry out the work.
Opt for Réno-Dépôt installation services.
Still have questions?
Contact our Customer Service department 1-844-454-1454
