When can you start … and finish?
For small projects, the work is usually done within a few days following the purchase. In the 24 hours following your purchase, our call centre will contact you. Following that, an installer will call to book an appointment with you.For major projects such as kitchen and bathroom renovations, please allow additional time for essential steps including in-store consultations to create the plan, measuring process, and work order issuance.Bear in mind that product availability, weather conditions, client availability, and work area conditions may have an impact on project timelines.Here are a few examples of project timelines:Kitchen installations: between 8 and 12 weeks once the order has been placedDoors and windows: 3 to 6 weeks once the order has been placedRoofing: 15 to 30 days once the order has been placedSiding: 15 to 30 days once the order has been placed (subject to product availability)Heat pump: 15 to 30 days once the order has been placed
How do you ensure that your customers are satisfied?
Throughout the project, we provide constant customer care. Upon project completion, both the installer and customer inspect the work that has been carried out to ensure that it meets the customer’s expectations. If all is approved, the customer signs a work acceptance form. Finally, we contact each customer after the installation is completed asking them to fill out a survey for feedback on the job’s execution.
Are you insured for damage and accidents?
Yes, all Réno-Dépôt installers have liability insurance.
Whom should I call if I have a problem: Réno-Dépôt or the installer?
Please contact Réno-Dépôt’s call centre if your project was a fixed-cost installation: 1-844-454-1454. For a renovation project, please contact the Réno-Dépôt store where the contract was signed.
Do I have to give a deposit?
Yes, a 50% deposit is required when you sign the installation services contract. The remaining 50% must be paid before the work begins. Alternatively, the full amount can be paid when signing the contract.
When is it time to replace your old HVAC system?
It is estimated that the life of an air conditioner is between 12 and 15 years. A heat pump can last 10 to 15 years. If you notice that your system is less effective than before, the unit is old or that costly repairs are on the horizon, it may be time to change it. Current systems have been improved over time and are much more efficient than those made ten years ago; we are talking up to 60% more efficient! Replacing your unit can therefore prove to be an attractive choice given the potential for saving energy.
Why are Carrier HVAC systems the best choice?
For over 100 years, Carrier has set the standard in interior comfort. Its global reputation has been built on the principles of innovation and dynamism. Always trying to exceed energy efficiency standards, Carrier offers products that stand out for their exceptional quality and performance. Moreover, several of their models are Energy Star certified. Covered by a solid guarantee, you will have peace of mind knowing that Carrier products are the gold standard in comfort and excellence.
Are parts and labour covered?
Labour is always under warranty for one year (there are exceptions for certain services). Parts and materials are covered according to the manufacturer’s warranty.
Do you also offer repair and maintenance services?
No, we do not offer such services at this time.