About Réno-Dépôt’s professional installers

Your project. Professionals that meet our standards. Our experts will work with you to understand your needs and goals in order to deliver exceptional results.

What you can expect from Réno-Dépôt’s professional installers

Top quality products at the best prices are essential, but to get the most out of your home improvement investment, it all comes down to proper installation. With Réno-Dépôt, you don't have to search all over town for the best Installers because we've already done that for you. We've assembled a team of industry-leading professional Installers that are the envy of their peers.

In addition to years of experience and unrivaled expertise, our Installers bring complete dedication to customer satisfaction to every job. After all, they've got to meet the highest standards in home improvement - yours.

Here are the advantages of entrusting your installation project to a Réno-Dépôt professional installer

Fully screened
Manufacturer trained
Outstanding customer service
Strict health and safety measures

When it comes to choosing Installers, no one's pickier than we are.

To even be considered by Réno-Dépôt, Installers must be fully licensed and carry all necessary insurance. In addition, only those who pass a comprehensive background check and have proven their installation work is of the highest quality are ultimately selected. It's not easy becoming one of our Installers, and that's just the way we want it. When a Réno-Dépôt Installer arrives at your home, you can have complete peace of mind.

There is no margin for error; installations must be perfect.

That's why our network of manufacturer-partners provide hundreds of additional training opportunities for our Installers. Beyond this ongoing training, our Installers bring their own exceptional craftsmanship to every job. From plumbing to patios, the installers we choose are dedicated tradesmen who take pride in what they do. They're meticulous professionals who labour over every detail to assure a flawlessly completed project. After all, it's not just our reputation — it's theirs, too.

Our Installers are as polite and pleasant to deal with as they are professional.

They will go out of their way to ensure that your installation causes as little disruption as possible. Throughout the process, they will always be more than happy to address any question or concern you may have. Even if they're not wearing our colours, our Installers still represent all the values upon which Réno-Dépôt is built.

In order to be a part of our Independent Installer program, all contractors must go through the toughest rating test of all – your satisfaction.

After your project is completed, we will send you a survey email to assess your satisfaction. Make sure to add Réno-Dépôt to your trusted senders’ list.

And don’t forget! We offer a 1-year labour warranty on all installation services and we provide assistance 7 days a week through our call centre at 1-844-454-1454.

As we want to keep you safe, our service providers are duly trained to enforce strict health and safety measures.

Daily service provider health survey
Each service provider must confirm the health status of their crews daily through a survey before going to any Réno-Dépôt job site. If a service provider answers NO to any questions or fails to complete the survey, the service provider won't be allowed to access any Réno-Dépôt job site and/or any other of its facilities.

Job site safety protocol
For interior job sites, our service providers will gladly complete your installation while minimizing their presence in your home and maintaining appropriate social distancing.

For all exterior job sites, our service providers will gladly complete your installation without entering your home unless necessary, while maintaining appropriate social distancing and other health and safety measures.

Pre-service call
Our service providers will call you prior to performing any installation work at your home. We kindly ask for your cooperation in answering all their questions to the best of your knowledge. If there are any reasons for which you feel the need to change the date of your installation appointment, we will be happy to reschedule.

Personal protection equipment
The service providers will wear the appropriate personal protection equipment including facial coverings mask, gloves, safety glasses or safety screen and boot covers, in addition to any other requirements prescribed by Federal and Provincial health and safety authorities.

A few frequently asked questions

Installation-related questions
When can you start … and finish?
For small projects, the work is usually done within a few days following the purchase. In the 24 hours following your purchase, our call centre will contact you. Following that, an installer will call to book an appointment with you.

For major projects such as kitchen and bathroom renovations, please allow additional time for essential steps including in-store consultations to create the plan, measuring process, and work order issuance.

Bear in mind that product availability, weather conditions, client availability, and work area conditions may have an impact on project timelines.
How do you ensure that your customers are satisfied?
Throughout the project, we provide constant customer care. Upon project completion, both the installer and customer inspect the work that has been carried out to ensure that it meets the customer’s expectations. If all is approved, the customer signs a work acceptance form. Finally, we contact each customer after the installation is completed asking them to fill out a survey for feedback on the job’s execution.
Are you insured for damage and accidents?
Yes, all Réno-Dépôt installers have liability insurance.
Whom should I call if I have a problem: Réno-Dépôt or the installer?
Please contact Réno-Dépôt’s call centre if your project was a fixed-cost installation: 1-844-454-1454. For a renovation project, please contact the Réno-Dépôt store where the contract was signed.
Do I have to give a deposit?
Yes, a 50% deposit is required when you sign the installation services contract. The remaining 50% must be paid before the work begins. Alternatively, the full amount can be paid when signing the contract.
Product-related questions
Are parts and labour covered?
Labour is always under warranty for one year (there are exceptions for certain services). Parts and materials are covered according to the manufacturer’s warranty.
Do you also offer repair and maintenance services?
No, we do not offer such services at this time.

Thousands of satisfied customers and still counting

Ease of getting the job done, quickly and expertly.
Stephen Rudolph, Quebec
The fact that Réno-Dépot offers installation services helps a lot or else we would have to look for the services.
Rosa Vernacchia, Quebec
On time, very professional, cleaned up after he was finished, very happy with the work done.
Joanne Cavanagh, Quebec
Become a Réno-Dépôt installation services provider
We are always on the lookout for experienced installation services providers. Apply now and join the Lowe’s Canada team!

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