GET UP TO 650$ GIFTCARD ON A FLOORING (ALL TYPE EXCEPT CARPET) INSTALL PROJECT
Buy a flooring installation projects (merchandise and labour) of the value before tax between $2,500.00 and $4,999.99 and receive a RÉNO-DÉPÔT gift card cash back equivalent to $150 -OR- buy a flooring installation projects (merchandise and labour) of the value before tax between $5,000.00 and $7,499.99 and receive a RÉNO-DÉPÔT gift card cash back equivalent to $400 -OR- buy a flooring installation projects (merchandise and labour) of the value before tax starting at $7,500.00 or more and receive a RÉNO-DÉPÔT gift card cash back equivalent to $650. This offer is valid only for residential owners who have applied for a quote through the RÉNO-DÉPÔT installation program between February 22, 2024, and March 6, 2024 and whose installation contract for that same project is signed with RÉNO-DÉPÔT no later than March 20, 2024. This offer is valid only on vinyl, laminate, hardwood and ceramic tile floor coverings. Installation costs must be of at least $ 350 before tax to be eligible to this offer.
Cash back is awarded on RÉNO-DÉPÔT gift cards and earnings are limited to a maximum amount of $650 in gift cards per project and the amount of the gift card is calculated as described above. The gift cards RÉNO-DÉPÔT will be remitted by RÉNO-DÉPÔT directly to the customer within the 30 days following the end of the installation project. The conditions found on the back of the RÉNO-DÉPÔT gift cards will apply upon activation, which conditions are available at (https://www.renodepot.com/en/shop-gift-cards). This offer cannot be combined with any other offer. This offer does not apply to additional travel expenses when the residence where the installation is required is located outside of a 35 km radius of the selected store. This offer is only available in participating RÉNO-DÉPÔT stores.
10% GIFTCARD ON EKLIPSE KITCHEN CABINETS (LABOUR ONLY)
Get RÉNO-DÉPÔT gift card equivalent to 10% of the value (before taxes) of the price of labour for the installation of Eklipse kitchen cabinets (excludes labour costs for the demolition of old cabinets and for other accessory works) and is valid only for residential owners who have applied for a quote through the RÉNO-DÉPÔT installation program Febraury 22, 2024 and March 20, 2024, and whose installation contract is signed no later than April 3, 2024. This offer is applicable up to a maximum Réno-Dépôt gift card value of $1,000 and with a minimum project value of 2,500$. Installed products must have been purchased in a RÉNO-DÉPÔT store; proof of purchase may be required. The gift cards RÉNO-DÉPÔT will be remitted by RÉNO-DÉPÔT directly to the customer within the 30 days following the end of the installation project. The conditions included on the back of the RÉNO-DÉPÔT gift cards will be applicable upon activation, which conditions are available here (https://www.renodepot.com/en). This offer cannot be combined with any other offer except with everyday financing options but cannot however be combined with limited-time special financing promotions. This offer does not apply to additional travel expenses when the residence where the works are required is located outside a 35-km radius of the selected store. This offer is only available at participating RÉNO-DÉPÔT stores only.
For small projects, the work is usually done within a few days following the purchase. In the 24 hours following your purchase, our call centre will contact you. Following that, an installer will call to book an appointment with you.
For major projects such as kitchen and bathroom renovations, please allow additional time for essential steps including in-store consultations to create the plan, measuring process, and work order issuance.
Bear in mind that product availability, weather conditions, client availability, and work area conditions may have an impact on project timelines.
How do you ensure that your customers are satisfied?
Throughout the project, we provide constant customer care. Upon project completion, both the installer and customer inspect the work that has been carried out to ensure that it meets the customer’s expectations. If all is approved, the customer signs a work acceptance form. Finally, we contact each customer after the installation is completed asking them to fill out a survey for feedback on the job’s execution.
Are you insured for damage and accidents?
Yes, all Réno-Dépôt installers have liability insurance.
Whom should I call if I have a problem: Réno-Dépôt or the installer?
Please contact Réno-Dépôt’s call centre if your project was a fixed-cost installation: 1-844-454-1454. For a renovation project, please contact the Réno-Dépôt store where the contract was signed.
Do I have to give a deposit?
Yes, a 50% deposit is required when you sign the installation services contract. The remaining 50% must be paid before the work begins. Alternatively, the full amount can be paid when signing the contract.
Are parts and labour covered?
Labour is always under warranty for one year (there are exceptions for certain services). Parts and materials are covered according to the manufacturer’s warranty.
Do you also offer repair and maintenance services?