Get $50 off the installation services price (before tax) of an electrical water heater. This promotion is offered to residential owners who have purchased through a participating store an electrical water heater between November 16 and November 29, 2023, as well as signed a contract for basic in-residence water heater replacement for that water heater via the RONA installation program no later than December 13, 2023. The service includes pick-up and delivery within 35-km from the store; disposal of Existing Unit; basic replacement of electric water heaters in residence (same location/same power source/same type/+ or—1 size). The products installed must have been purchased at a Reno-Depot, store; proof of purchase may be required. This offer cannot be combined with any other offer, except our regular financing plans. This offer cannot be combined with our promotional limited time financing offers. This offer does not apply to additional costs that may apply when the residence where the work is required is located outside a 35-km radius of the selected store. Valid in participating stores only.
The offer of 15% off on the price (before taxes) of the installation services of a gazebo (all dimensions) and/or a patio set assembly is available only to residential homeowners who purchased installation services for the assembly of a gazebo and/or a patio set via the RENO-DEPOT installation program. The offer is available from April 27 to May 24, 2022 and will be applicable only if the installation contract has been signed to the latest on June 7, 2022. Installed products must have been purchased in a RENO-DEPOT store, proof of purchase may be required. Additional fees may apply for delivery of the products and for anchorages if they are non-included in the product box. Offer does not apply to additional travel expenses required when the residence where the works are required is located outside a 35 km radius of the selected store. Cannot be combined with any other offer. This offer can be combined with our everyday financing options but cannot, however, be combined with limited-time special financing promotions. This offer is only available in participating RÉNO DÉPOT stores.
For small projects, the work is usually done within a few days following the purchase. In the 24 hours following your purchase, our call centre will contact you. Following that, an installer will call to book an appointment with you.
For major projects such as kitchen and bathroom renovations, please allow additional time for essential steps including in-store consultations to create the plan, measuring process, and work order issuance.
Bear in mind that product availability, weather conditions, client availability, and work area conditions may have an impact on project timelines.
How do you ensure that your customers are satisfied?
Throughout the project, we provide constant customer care. Upon project completion, both the installer and customer inspect the work that has been carried out to ensure that it meets the customer’s expectations. If all is approved, the customer signs a work acceptance form. Finally, we contact each customer after the installation is completed asking them to fill out a survey for feedback on the job’s execution.
Are you insured for damage and accidents?
Yes, all Réno-Dépôt installers have liability insurance.
Whom should I call if I have a problem: Réno-Dépôt or the installer?
Please contact Réno-Dépôt’s call centre if your project was a fixed-cost installation: 1-844-454-1454. For a renovation project, please contact the Réno-Dépôt store where the contract was signed.
Do I have to give a deposit?
Yes, a 50% deposit is required when you sign the installation services contract. The remaining 50% must be paid before the work begins. Alternatively, the full amount can be paid when signing the contract.
Are parts and labour covered?
Labour is always under warranty for one year (there are exceptions for certain services). Parts and materials are covered according to the manufacturer’s warranty.
Do you also offer repair and maintenance services?