Deck design and installation services

Spend your weekends doing fun stuff. We'll help you design the perfect patio for your home, and we’ll coordinate the installation with our qualified installers. Yes, it’s that easy!

Included with our deck design and installation services

Réno-Dépôt will guide you throughout the entire project. As a first step, you need to submit your information by filling out our online form. Following this step, you will discuss with one of our specialists to develop a first draft of your plan. You will discuss the materials, the colors as well as the different services offered.

Once you have finalized your project and it has been approved, our service provider will contact you within 3 to 5 business days to come over and take the measurements of your land. The plans will be made based on these measurements and will be reviewed by our designers. Once everything is completed, you will approve and sign the sales contract. This step will allow for the order of the materials needed for your project. Please note that no cancellation is possible at this stage.

The installer will then contact you to plan and organize the installation of your new deck or patio. It is important to remember that the removal of your old installation (deck or patio) is not included in our basic service but can be added at an additional cost. Finally, once the work is completed, your installer will inspect everything with you to ensure your satisfaction and clean up the site before leaving.

Steps to an easy and worry-free patio installation

Choose the right material
Make a sketch
Book your consultation
Meet with your specialist
Get ready for installation

Réno-Dépôt offers a variety of materials and colours to fit all needs and house styles

Pressure-treated wood

Treated wood remains the most used material because its low cost and its simple and minimal maintenance; It only requires to be pressure-washed and stained annually and refinished every 3 years.

Cedar

This wood is favorable for a uniformity of the wood grain. It requires minimal maintenance, which is a semi-transparent oil-based stain reapplied every year after cleaning the surface with a scrub brush, soap, and water. It must then be refinished every 3 to 4 years.

Composite

This versatile material has a regular grain and is available in various colors. Composite is popular since it is known to lasts at least twice as long if treated wood if properly maintained. It should be cleaned one to three times a year with a push broom. Remember that some liquids can leave stains and scuffs and scratches are very likely.

Need assistance finding the right product?  

The plan is an important step that allows us to help you develop and design your project taking into account your needs, the style of your house and your land, as well as your budget.

Before going into the details, you need to calculate the approximate size of the deck or the patio. You need to make sure that there is enough space for each activity as well as for the number of people who will be using the different areas. If you are unsure, it is recommended to calculate 100 ft2 per person. If the terrain is steep and you want to delimit various activity areas, a multi-level patio or deck is a good solution. If everything is well thought out, a multi-level patio or deck can also avoid the need for a railing and stairs.

Next, you need to create a site plan of your yard. This should include the outline of the house, property lines, buried utilities, existing exterior structures, and exterior siding and landscaping. It is essential to identify any items that need to be moved or retained on the property. You must also add notes and references related to the land of the neighbors and identify the characteristics or equipment located outside the limits of the property, but which have an influence on the design of the deck or patio.

If you want to design the patio or deck of your dreams, but you don’t want to build it? No problem! Create your project online with Réno-Dépôt’s virtual designer. It's easy and fast! It allows you to lay out and design your dream project: you will get 3D image renderings of your design, material cost estimate, construction plans and much more!

Start your project

How to book a consultation

Fill out a consultation request online.

We will contact you within 72 hours to schedule an appointment. It’s that simple!

Request a consultation

Planning on building your dream deck this year but not quite sure where to start? Our deck designer tool has got you covered.

Take advantage of our online services to plan your layout, pick your decking materials, choose railings that best suit your style without leaving the house. Once it’s done, you'll get 3D renderings of your design and all you have to do is complete an installation request.

Start your project

Meet with your specialist

First consultation

You’ll meet your specialist remotely from your home or one-on-one in a store. During the consultation, you’ll discuss materials, colours, designs and service options, which range from measurement to installation.

Come prepared with your existing backyard layout, preliminary measurements, and budget to get a project quote. Feeling creative? Design your dream deck using our virtual designer and show your 3D renderings during the appointment.

In-home consultation

Once you approve the project and provide payment, a local, licensed and insured independent installer will schedule an in-home appointment to measure your space and finalize plans.

It’s installation day! Ensure the space is prepped and ready for installation.

That is:
• Display your renovation permit in plain sight
• Make sure that the access door to the yard is cleared
• Remove plants and bulky objects from the work environment
• A clear path must be drawn where the installation must take place
• Installers must have access to an electrical outlet within 150'
• Make sure that the chosen location is legal and that the boundaries of your property, irrigation lines, sprinkler heads, septic tanks or other items are marked before the planned installation date
• Pets should be kept clear from the construction site
• Vegetation, soil ground and outdoor furniture must be protected to avoid potential damage*

Appointment confirmation

The installer will call ahead of time to confirm his estimated time of arrival and review safety steps with you.

Safety measures

All installers are required to pass a daily health screening, they must wear personal protective equipment, and sanitize work area and tools on each job.

Likewise, we require customers to practice social distancing at all times while installers are performing their job.

Certification

All installers are background checked, licensed where applicable and insured.

Customer satisfaction

In order to be a part of our Independent Installer program, all contractors must go through the toughest rating test of all – your satisfaction.

After your project is completed, we will send you a survey email to assess your satisfaction. Make sure to add Réno-Dépôt to your trusted senders’ list.

And don’t forget! We offer a 1-year labour warranty on all installation services and we provide assistance 7 days a week through our call centre at 1-844-454-1454.

A few frequently asked questions

Installation-related questions
When can you start … and finish?
For small projects, the work is usually done within a few days following the purchase. In the 24 hours following your purchase, our call centre will contact you. Following that, an installer will call to book an appointment with you.

For major projects such as kitchen and bathroom renovations, please allow additional time for essential steps including in-store consultations to create the plan, measuring process, and work order issuance.

Bear in mind that product availability, weather conditions, client availability, and work area conditions may have an impact on project timelines.
How do you ensure that your customers are satisfied?
Throughout the project, we provide constant customer care. Upon project completion, both the installer and customer inspect the work that has been carried out to ensure that it meets the customer’s expectations. If all is approved, the customer signs a work acceptance form. Finally, we contact each customer after the installation is completed asking them to fill out a survey for feedback on the job’s execution.
Are you insured for damage and accidents?
Yes, all Réno-Dépôt installers have liability insurance.
Whom should I call if I have a problem: Réno-Dépôt or the installer?
Please contact Réno-Dépôt’s call centre if your project was a fixed-cost installation: 1-844-454-1454. For a renovation project, please contact the Réno-Dépôt store where the contract was signed.
Do I have to give a deposit?
Yes, a 50% deposit is required when you sign the installation services contract. The remaining 50% must be paid before the work begins. Alternatively, the full amount can be paid when signing the contract.

Thousands of satisfied customers and still counting

Ease of getting the job done, quickly and expertly.
★★★★★
Stephen Rudolph, Quebec
The fact that Réno-Dépot offers installation services helps a lot or else we would have to look for the services.
★★★★★
Rosa Vernacchia, Quebec
On time, very professional, cleaned up after he was finished, very happy with the work done.
★★★★★
Joanne Cavanagh, Quebec
Become a Réno-Dépôt installation services provider
We are always on the lookout for experienced installation services providers. Apply now and join the Lowe’s Canada team!

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