Retractable Downdraft Hood - 36" - 600 CFM - Stainless Steel

Article #30006357 Model #KXD4636YSS Format36"-600CFM
Retractable Downdraft Hood - 36" - 600 CFM - Stainless Steel
 

Description

This KitchenAid(R) retractable range hood offers you a modern and professional look for your kitchen. The 65,000 BTU threshold means that this appliance is compatible with most 30" or 36" cooktops from the same brand. Its retractable design makes it easy to clean since it gives you direct access to the grease collector. At full extension, it can reach a height of 14", which enhances overall capture above the cooktop, especially when using tall cookware. Multiple installation options are available: the motor box can be installed on either side of the exhaust port and frees up space under the cooktop. Lastly, this 4-speed range hood is equipped with intuitive controls and includes a dishwasher-safe, premium mesh filter. Backed by a 1-year limited warranty on parts and labour.

Technical specifications

Voltage :120 V (60 Hz) Air Flow :600 PCM Warranty Labour :5-year limited warranty Threshold :65,000 BTU Weight :33.06 kg (72.88 lb) Width :33" (83.82 cm) Style :Retractable Colour Family :Stainless Steel Warranty Parts :5-year limited warranty Component :Stainless steel Color :Stainless steel Filter :Dishwasher-safe grease filters Venting :Downdraft centrifugal Ducting Size :6" (15.24 cm) round duct Height :28 1/2" (72.39 cm) Depth :12 1/8" (30.8 cm) Model :KXD4636YSS Type :Range hood

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We were looking at buying this unit for our new house but reading the reviews it looks like several customers had bad experiences with this product. Can you tell if the issues reported have been corrected at the source?

Asked by: Rodtronik
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Retractable Downdraft Hood - 36" - 600 CFM - Stainless Steel is rated 3.9 out of 5 by 87.
Rated 1 out of 5 by from Don't buy this unit Right off the bat, the button that operates the downdraft broke. They sent me a new one, and I installed. .. Right under the 1 year time limit for the warranty, the unit stopped fully raising and lowering. You had to hold the button down the entire time it was raising or lowering to get it to work. Once in a while even that wouldn't work and it was stuck "up" for a while. Filed under warranty and KA covered everything. It seemed to be working well, but would stop short 1/4" of fully retracting. .. Now about 7 mos out of warranty and it is causing the same problem. In my mind, for that part/mechanism, the 1 year warranty should start again. KA is saying they will only cover the parts, but I'm arguing with them about that. I should not be wasting time on this.
Date published: 2015-08-13
Rated 2 out of 5 by from Warranty Repairs I bought my KA Gas Stovetop with this Downdraft back in April 2015. I use the downdraft quite often because I like to use grill pan on center burner and the downdraft takes care of the smoke. I clean the filters after every use and noticed Oil underneath cabinet where downdraft motor is. After a few months of this happening the button stopped working and the DownDraft would not open. I have a warranty and it has been over a month of getting parts and scheduling. The parts most likely cost more than purchasing a new unit. When they took the unit apart there was oil inside the motor as well. I have a warranty for until 2018 and hoping it will last that long. Not sure if I will be using my Cast iron Grill any longer which is a shame.
Date published: 2016-10-24
Rated 1 out of 5 by from Soo disappointed! I read all the reviews and studied which downdraft worked best, as that was the only thing that would work in my two story house. I decided on the Kitchenaide. It worked well and was exactly what I wanted until a month after warranty was up. The motor that raised the vent had a short. My electrician told me the part to order. The Kitchenaide parts person was in a foreign country and insisted there was no such part. She sent me to a technician whom I could not hear except to say there was such a part and he would send me back to parts to order. It was the same person who insisted there was no such part. I cried after 1 1/2 hours on the phone and no help. The store I bought it from could order the part for $500 but they wouldn't travel to my house to install. Three years later I found a repairman who would fix it. He took the old motor and I paid $400 to order the part. After several calls from him there has been silence and his phone is disconnected. It will tear up my new counter top to put in a different brand. I'm so disappointed in the product, Kitchenade and the service industry.
Date published: 2016-09-07
Rated 1 out of 5 by from Very poor performance. I have had this product for less than a year and already it has been replaced completely under the warranty. The second one still 'sticks' when in elevation mode and doesn't come up all the way - this will probably have to be replaced too. It's noisy when the extractor fans are turned on and it doesn't remove cooking odors, steam, fumes etc. which is the whole point of having it - our venting system is excellent - there are no blockages - so why doesn't the downdraft suck away fumes etc? I would NOT recommend this product to anyone - along with my new Kitchenaid 48" built-in, side-by-side refrigerator - the ice maker has been replaced once already and now the new one has ceased to work - we're waiting for a new 'shoot' - meanwhile - no ice also less than a year old!
Date published: 2013-12-23
Rated 1 out of 5 by from Has not seen a single meal cooked in front of it! This product did what several reviewers said it did. On installation, had problems going up and down! Pulled 1 filter and it retracted and stopped responding completely! I have family coming for Thanksgiving and have no idea how to fix or who to call! So far not impressed! Please contact me today KitchenAid! I just put all kitchenaid products in my kitchen. Please don't make me regret!
Date published: 2017-11-18
Rated 2 out of 5 by from Nice but doen't raise up We like the retractable vent system; however, the vent won't go up. The filter popped out after cleaning as the unit was going down. Now I can't raise the vent to put the filter back in. Electricity is going to the system. The manual says the system won't work without the filter engaging a microswitch and I can't raise it to put the filter back in.
Date published: 2018-03-09
Rated 5 out of 5 by from Wasn’t sure how I would feel about this.... [This review was collected as part of a promotion.] So I watch a lot of home improvement shows, and I keep seeing episodes of Property Brothers where they go into the “before” house and these pop-up downdraft systems are talked about as being real pains in the butt and something that will be replaced. Then they do the remodel and they move the stove to a more traditional location with a hood. During the build phase of our custom home I changed the location of the cooktop probably 5 times. Under the window, on the island, then back to the window...finally our builder said “make a final decision - we need the gas and water lines installed.” So it remained in the island. We’re in an area that does not require a range hood, which is good because there was no way I was going to have a range hood in the middle of my island! Talk about disrupting my beautiful open concept design. The appliance store recommended the downdraft as an option, again not required, and after doing some research my husband decided he wanted it. I honestly didn’t care on way or the other. It’s fine. It does what it’s supposed to do. But it’s loud. The KitchenAid dishwasher makes not a sound but this thing drowns out the TV and any conversation. I use it if I’ve got more than just one pot on the stove but I use it and put it back down pretty quick.
Date published: 2019-08-10
Rated 1 out of 5 by from Don't know what to think at this point. Doing a complete kitchen remodel with all Kitchen Aid products. Just had my contractor and electrician install our new cooktop & venting system. Cooktop seems to be working fine but the fan does not rise up. The button only goes down just a fraction of an inch. The electrician thinks the problem is with the button. I really don't know what to think.
Date published: 2016-04-03
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