Thousands of products that cater to a variety of budgets.
All online exclusive products are delivered to your home free of charge.
Our policy regarding online exclusive products is simple and fast.
If for any reason you are not 100% satisfied with your product, return it in the 90 days following your
in its original condition and packaging with your original receipt for a refund, exchange or store
Some exceptions and conditions apply*
Absolutely! Please bring the item you wish to return and a copy of your order confirmation email to any Réno-Dépôt store.
You have two options:
1 – If for any reason you are not 100% satisfied with your product, please call our customer service team toll-free at 1-866-283-2239, Monday to Friday, from 8:00 a.m. to 9:00 p.m., and Saturday and Sunday, from 8:00 a.m. to 5:00 p.m. (ST). For more information, please see our return policy. 2 – Online Exclusive products can also be returned to any Réno-Dépôt store. Please bring a copy of your order confirmation email.
No, products designated as Online Exclusive are not available in store.
The "price includes delivery" promotion applies only to products designated as Online Exclusive. The total price for this product includes the delivery fee, without any other charges.
The estimated shipping time for Online Exclusive Items varies by product. Please refer to the time
displayed on the product page and in the cart. Once your order is shipped, you will receive an email with
your shipment tracking number.
Please note that delivery is not available to certain areas such as Yukon, Northwest Territories, Nunavut or other remote locations that may be outside our shipping radius.
Delivery will be made by carriers such as Purolator, Sameday Worldwide etc. to the address you specified when completing your purchase. You may be contacted by the delivery company to schedule an appointment prior to your delivery. Signature may be required. Deliveries are made to threshold or curbside only subject to carrier discretion.
A tracking number will be included in the email informing you that your order has shipped. You will be able to track your order by using this number.
Please contact our customer service team or go to a store. Employees responsible for online orders will
to locate your order number with your client information, i.e.:
- Your name - Your telephone number
Please call our customer service team toll-free at 1-866-283-2239, Monday to Friday, from 8:00 a.m. to 9 p.m., and Saturday and Sunday, from 8:00 a.m. to 5:00 p.m. (ET).
Yes, customers can contact our Installation Services Centre at 1-844-RENO-911 to book assembly or installation services.
Please call our customer service team toll-free at 1-866-283-2239, Monday to Friday, from 8:00 a.m. to 9:00 p.m., and Saturday and Sunday, from 8:00 a.m. to 5:00 p.m. (ET) for assistance in locating your order number.
Yes, you just have to print the order confirmation email you received by email.