No time to run around the store?
Can’t get to the store?
Your items won’t fit in your car?
If " Parcel Shipping" appears in the shopping cart, this item is eligible for Parcel Shipping.
The free delivery promotion applies to all products purchased online that can be shipped as a parcel, that is, the items can be handled by a carrier (such as Canada Post or Purolator). The promotion doesn’t apply to truck delivery or home appliances.
Products that may be delivered as a parcel are identified as such in your cart.
If a product that may be delivered as a parcel is in-stock in your selected store, you will receive it within two business days.
Following your online order, you will receive an email with the status of your order and a tracking number to keep track of your online order.
For orders over $250, your signature will be requested upon delivery.
*Unfortunately, some remote locations, Yukon, Nunavut and the Northwest Territories don’t qualify for parcel delivery.
ᚖᚖFree shipping promotion applies to all purchases made online at renodepot.com for products identified as eligible for parcel delivery (Purolator or Canada Post). Appliances and all products delivered other than by parcel are not eligible for free shipping. Some restrictions may apply for remote areas.
Items are usually delivered Monday to Friday, from 9 a.m. to 8 p.m. Once your order is shipped, you will receive an email with the status of your order and a tracking number to keep track of your order online.
Depending on the weight of the items, they will be shipped by Canada Post or Purolator. Once your order is sent, you will receive an email with a tracking number which will inform you on the choice of the carrier.
You can cancel a purchase made through the Réno-Dépôt inc. website in one of the following ways:
You must indicate the number of the order you wish to cancel.
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with
Customer Service.
If your items are damaged upon delivery, contact our Customer service, Monday to Friday, from 8 a.m. to 9 p.m., and Saturday and Sunday between 8 a.m. and 5 p.m., at 1 866 283-2239.
Items weighting over 150 lb or that exceed 8.8 ft in length, or exceed an overall package size (length + 2 x height + 2 x width) of 13.7 ft can’t be shipped as a parcel.
Other restrictions may apply and may be subject to change without notice.
Yukon, Northwest Territories and Newfoundland and Labrador don’t qualify for parcel delivery. Also excluded are some postal codes from remote locations, Anticosti Island and northern Quebec.
To find out if the delivery is possible, enter a postal code in the cart during the online transaction or contact our Customer service, Monday to Friday, from 8 a.m. to 9 p.m., and Saturday and Sunday between 8 a.m. and 5 p.m., at 1 866 283-2239.
Cost of parcel delivery differs depending on the total amount of the order, before taxes:
0 to $25 – $4.97
$25.01 to $50 – $9.97
$50.01 to $75 – $14.97
$75.01 to $100 – $19.97
$100.01 and over – $24.97
If the total amount of the order before taxes exceeds $250, a signature will be requested upon delivery. If no one is available at the time of delivery, you will be given a delivery notice card advising you of where to go to pick up your parcel.
Check the confirmation message of your online order to know if a signature will be requested at the time of delivery.
Once your order is sent, you will receive an email with a tracking number to keep track of your order online.
In case you have lost the email or never received it, contact our Customer service, Monday to Friday, from 8 a.m. to 9 p.m., and Saturday and Sunday between 8 a.m. and 5 p.m., at 1 866 283-2239.
You can return a purchase made through the Réno-Dépôt website in one of the following ways:
Please refer to our Return Policy for the steps you need to take.
Click here to know more about our return policy.
