Selecting a store allows our system to specify not only the price but also item availability for that particular store. Due to varying conditions in the different geographic markets, the prices and quantities of products offered may vary from one store to another.
When you visit renodepot.com for the first time, you need to select a store before you can browse the site. If your browser’s preferences allow it, a cookie will be saved on your computer so you don’t have to select a new store each time you visit. The selected store will be assigned to you on each new visit, until your cookies are erased or until they expire.
It is possible to change store if you want to. To do so, read our 'Can I change my store?' section of the FAQ.
Click on ‘’My Selected Store’’ on the top-left corner. Then, click on ’’Select Another Store’’ to select a new store.
*Note that if you change store, prices and availability shown on the website may vary for certain products.
To ensure that your store remains selected during subsequent visits online, make sure you adjust your browser preferences so that it retains the ‘cookies’ and temporary internet files renodepot.com. For technical support regarding this issue, please contact your browser’s customer service.
Although renodepot.com present a wide product catalogue, some items available in store are not featured on our website.
To get your store’s details, click on ‘’My Selected Store’’ button, located in the top-left corner and then click on ‘’More Details’’ to get store address and also, opening hours.
Once on the store’s page, it is also possible to get other stores’ details by selecting one of the 19 Réno-Dépôts stores in the left-hand column.
Yes. It is possible to make a purchase for any Réno-Dépôt store through our Website.
You can use PayPal or a Mastercard, Visa, American Express, Réno-Dépôt or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. Limit of 5 credit card transactions per day.
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. You should keep it in your records for future reference.
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide.
Signing up for a PayPal account is free, and there are no fees when making purchases.
If you do not have a PayPal account, you may create one on www.paypal.com
Look for the PayPal button at the checkout. Log in by entering your email address and password. PayPal will process the payment without sharing your financial details.
If PayPal was used for your purchase, your Paypal account will be credited for the return amount. Certain exceptions may apply; please read our policy for complete details.
As soon as you place your order, you will receive a confirmation email. When your order is ready at the store, you will be sent another email notifying you to pick it up.
It is also possible that the product may have to be ordered from our distribution centre, in which case the order will be ready for pick-up in 7 to 10 business days.
Products you can purchase online are available within two hours of placing your order. Please wait for your confirmation email before you go to the store.
It's important for us to always keep you informed should we encounter any delays in processing your order. An employee from your store may need to contact you to discuss certain circumstances about your order.
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
After you receive the email confirming that your order is ready, you will have 10 days to pick up your order. If your order is not picked up within this delay, we will cancel it and refund you on your credit card.
You must contact Customer Service or your store. The contact information for this department will be on the order confirmation email you receive. You must indicate the number of the order you would like to cancel.
Yes, you can. Simply return the product to the store where you picked up the order by presenting your sales receipt. Please refer to our return policy for the steps you need to take.
Yes, the same warranties apply to both online and in-store product purchases.
Stores offers delivery. You must contact your stor for more detail. Shipping Fees will need to be paid to get thisa service.
Yes! Our stores offers installation services. No matter how big or small you plan to make your project, you're sure to find experts who can help and guide you every step of the way.
After selecting a store, click on a product image to open the detailed product page. You will find, above price, the available quantity in real time* for the store you selected.
* Quantity is updated approximately every 20 minutes.
Réno-Dépôt cannot guarantee availability and quantity of such products and the products may slightly differ from the images presented in the detailed product sheet on the website. Despite the care taken by Réno-Dépôt errors may occur. When error in pricing or product availability or quantity is found, it is immediately corrected in our system. Réno-Dépôt accepts no responsibility for damages resulting out of stock.
The Réno-Dépôt gift card has no monetary value unless activated by Réno-Dépôt RONA Inc. or by an authorized retailer. The gift card purchased in store can be activated for an amount ranging from $5 to $500. The gift card is redeemable upon the purchase of taxable goods and services at all participating Réno-Dépôt and RONA stores. Please note that it is not accepted as a means of payment for orders made on rona.ca.
You may check the balance of your gift card by dialing 1-866-277-1704.
Call toll-free 1-877-599-5900 to speak with our gift card corporate order representative, Monday through Friday, from 8 a.m. to 4:30 p.m.
The gift card can be used to its total value to pay for your purchases at all Réno-Dépôt and RONA authorized and participating retailers.
By activating and/or using this gift card, you agree to the terms and conditions specified herein, which may be modified by RONA Inc. without notice in accordance with applicable laws. This card can be used, up to its total value in Canadian dollars, to make payments for purchases at any participating RONA banner stores and other banners designated by RONA Inc. This card cannot be converted into cash, is non-refundable (except in Quebec, where any balance of $5 or less can be refunded upon request by consumer), and cannot be used to make payments on a line of credit or credit card account, to purchase other gift cards or to pay for purchases at www.rona.ca. RONA Inc. and participating stores may not be held responsible for replacing or honouring this card if lost, stolen or damaged. This card has no cash value until activated by Réno-Dépôt, RONA Inc. or a participating store. This card is not subject to any fees and has no expiry date. To check your card balance, please call 1-866-277-1704.
Whatever your experience, we recommend that you discuss the issue with the store manager. You can also contact our customer service at 1 866 283-2239. A representative will respond to your request as soon as possible.