FREQUENTLY ASKED QUESTIONS

What is a gift card?

The Reno-Depot gift card has no monetary value unless activated by Reno-Depot RONA Inc. or by an authorized retailer. The gift card purchased in store can be activated for an amount ranging from $5 to $500. When you purchase a gift card online, it can be activated for an amount of $50, $100 or $250.

The gift card is redeemable upon the purchase of taxable goods and services at all participating Reno-Depot and RONA stores. Please note that at the moment, you cannot pay for an online purchase with a gift card.

How can I check the balance remaining of my gift card?

You may check the balance of your gift card by dialing 1-866-277-1704 or directly in-store.

Where can I use the gift card?

The gift card can be used to its total value to pay for your purchases at all Réno-Dépôt and RONA authorized and participating retailers in-store only.

What are the terms and conditions related to use of the Réno-Dépôt gift card?

By activating and/or using this gift card, you agree to the terms and conditions specified herein, which may be modified by RONA Inc. without notice in accordance with applicable laws. This card can be used, up to its total value in Canadian dollars, to make payments for purchases at any participating RENO-DEPOT banner stores and other banners designated by RONA Inc. This card cannot be converted into cash, is non-refundable (except in Quebec, where any balance of $5 or less can be refunded upon request by consumer), and cannot be used to make payments on a line of credit or credit card account, to purchase other gift cards or to pay for purchases at www.renodepot.com . RONA Inc. and participating stores may not be held responsible for replacing or honouring this card if lost, stolen or damaged. This card has no cash value until activated by Reno-Depot, RONA Inc. or a participating store. This card is not subject to any fees and has no expiry date.

Conditions applicable to online gift card purchases

Via the RENO-DEPOT.COM website, you can purchase Reno-Depot gift cards online across Canada, except the Yukon, Nunavut, Northwest Territories and Quebec's Far North. These purchases are also governed by conditions below applicable to online gift card purchases. Please take the time to read them carefully, because, by purchasing gift cards through the website, you agree to be bound by these conditions and any changes made by Reno-Depot (RONA Inc.) from time to time.

Cancelling an online gift card order

To cancel a gift card order placed on the RENO-DEPOT.COM website, simply contact Customer Service within 24 hours of making this purchase or call 1 866 283-2239 (toll-free) Monday through Friday, between 8:00 a.m. and 9:00 p.m. (ET) and Saturday and Sunday between 8:00 a.m. and 5:00 p.m. (ET). Please quote the order number indicated in the email you received. Once the gift card is received by the recipient, it is impossible de cancel the order.

Gift card home delivery

The delivery of gift cards purchased through the RENO-DEPOT.COM website is available across Canada, except the Yukon, Nunavut, Northwest Territories and Quebec's Far North.

The time of delivery of gift cards varies by destination. Gift cards are normally delivered 2 to 5 days following the confirmation of your order in major urban areas and within approximately 7 business days for remote locations. However, orders placed after 12:00 p.m.(ET) on Friday will not be processed until the following Monday.

Your order is subject to the delivery policies and procedures of Purolator’s shipping service, which is the courier service RENO-DEPOT.COM (RONA Inc.) uses to deliver gift cards purchased on its website.

Please note that your gift card will be shipped by Purolator, even though it was ordered at the same time as items that will be delivered by truck or picked up in store.

Where can I track my order?

Once your order is shipped, you will receive an email with the Purolator tracking number so that you can track your order online.

If you have lost the email or have not received it, please contact our Customer Service team Monday to Friday, from 8:00 AM to 9:00 PM (ET), and Saturday and Sunday, from 8:00 AM to 5:00 PM (ET) at 1 866 283-2239.

Changing store

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Please note that if you change stores, prices and availability shown on the website may vary and your shopping cart will empty.

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